Tuesday, 07 February 2012

How to fix "Outlook crashing" or hanging/freezing when printing

This article details How to fix "Outlook crashing" or hanging/freezing when printing.

This applies to Windows XP, 2000, 2003, 2003, Vista and 7

An error sometimes occurs within Microsoft Outlook 2003, 2007 or 2010 that causes the email client to either hang or crash completely when attempting to print. You can usually print just fine from other applications, the exception being Microsoft Outlook.

A cause of this instability is the OutlPrnt file. Outlook keeps its printing style settings in a file called OutlPrnt. Corruption of this file causes Outlook to hang or crash when printing.

Fortunately, the solution to this problem is simple. Just follow these simple steps:

- Close Microsoft Outlook
- Browse to the locations of the OutlPrnt file and rename it to OutlPrnt.old
- Then start Microsoft Outlook and test printing. It should work just fine!

The OutlPrnt file can be found at the following locations:
Windows Vista and Windows 7

Windows XP
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\

\%username% refers to the actual username of the person logged in that it experiencing the problem.

That's how to fix Outlook crashing or hanging/freezing when printing.

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